http://blog.digsmarter.com Insights into the user experience Thu, 10 Jun 2010 11:41:26 +0000 en hourly 1 http://wordpress.com/ http://www.gravatar.com/blavatar/382c0a38315a9832fd4ad233a067c62d?s=96&d=http://s2.wp.com/i/buttonw-com.png http://blog.digsmarter.com http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/ http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/#comments Thu, 18 Jun 2009 23:54:05 +0000 David Kozatch http://blog.digsmarter.com/?p=134 ]]> http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/feed/ 0 dkozatch GM meltdown http://blog.digsmarter.com/2008/12/03/letter-to-gm-its-time-to-get-serious-about-the-user-experience/ http://blog.digsmarter.com/2008/12/03/letter-to-gm-its-time-to-get-serious-about-the-user-experience/#comments Wed, 03 Dec 2008 18:58:22 +0000 David Kozatch http://digsmarter.wordpress.com/?p=86 ]]> http://blog.digsmarter.com/2008/12/03/letter-to-gm-its-time-to-get-serious-about-the-user-experience/feed/ 1 dkozatch General Motors logo