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	<title>Can you dig it? &#187; user experience</title>
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		<title>Can you dig it? &#187; user experience</title>
		<link>http://blog.digsmarter.com</link>
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		<title>The language of emotion</title>
		<link>http://blog.digsmarter.com/2010/06/08/the-language-of-emotion/</link>
		<comments>http://blog.digsmarter.com/2010/06/08/the-language-of-emotion/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 18:15:53 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Mobile computing]]></category>
		<category><![CDATA[PC/computing]]></category>
		<category><![CDATA[Products]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Boston UPA]]></category>
		<category><![CDATA[Cheap and In Control]]></category>
		<category><![CDATA[Conference]]></category>
		<category><![CDATA[David Brooks]]></category>
		<category><![CDATA[diary study]]></category>
		<category><![CDATA[Fast]]></category>
		<category><![CDATA[focus groups]]></category>
		<category><![CDATA[humanities]]></category>
		<category><![CDATA[language of emotion]]></category>
		<category><![CDATA[liberal arts]]></category>
		<category><![CDATA[meaningful experiences]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[The New York Times]]></category>
		<category><![CDATA[usability practitioners]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[user interface]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=179</guid>
		<description><![CDATA[While traveling  to present at this year&#8217;s Boston UPA mini conference via ferry I came across a wonderful editorial by David Brooks in today&#8217;s The New York Times.  Here is a curiosity: a Republican bemoaning the state of &#8220;liberal arts&#8221; and humanities studies in US colleges.  Evidently, in the last generation there has been a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=179&subd=digsmarter&ref=&feed=1" />]]></description>
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		<item>
		<title>Reasons to be grateful: &#8220;random acts of generosity&#8221; for ecommerce</title>
		<link>http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/</link>
		<comments>http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 16:03:55 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Hyatt marketing]]></category>
		<category><![CDATA[New York Times Magazine]]></category>
		<category><![CDATA[Consumed]]></category>
		<category><![CDATA[Jeff Zidell]]></category>
		<category><![CDATA[Hyatt Gold Passport]]></category>
		<category><![CDATA[online interface]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[generosity]]></category>
		<category><![CDATA[loyalty programs]]></category>
		<category><![CDATA[random acts of generosity]]></category>
		<category><![CDATA[Cracker Jacks]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=148</guid>
		<description><![CDATA[Interesting article in Sunday&#8217;s New York Times Magazine about Hyatt&#8217;s new &#8220;random acts of generosity&#8221; marketing approach:  by offering their guests random freebies like free massages and drinks during their stay, Hyatt hopes to win over grateful customers and keep them loyal.  From the article &#8230; &#8220;Jeff Zidell, the vice president who oversees Hyatt’s Gold [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=148&subd=digsmarter&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Update re: GM: a customer experience scorecard</title>
		<link>http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/</link>
		<comments>http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/#comments</comments>
		<pubDate>Thu, 18 Jun 2009 23:54:05 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Popular Culture]]></category>
		<category><![CDATA[Products]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[GM]]></category>
		<category><![CDATA[Rick Wagoner]]></category>
		<category><![CDATA[Vauxhall]]></category>
		<category><![CDATA[GM Bailout]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[General Motors customer website]]></category>
		<category><![CDATA[Fritz Henderson]]></category>
		<category><![CDATA[GM bankruptcy]]></category>
		<category><![CDATA[taxpayers]]></category>
		<category><![CDATA[Edward Whitacre]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[Opel]]></category>
		<category><![CDATA[GM Facebook page]]></category>
		<category><![CDATA[gmreinvention.com]]></category>
		<category><![CDATA[reinvention]]></category>
		<category><![CDATA[GM restructuring website]]></category>
		<category><![CDATA[Starbucks idea site]]></category>
		<category><![CDATA[GM reinvention TV ad]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=134</guid>
		<description><![CDATA[Last December, I posted a letter to then GM CEO Rick Wagoner with some advice on how to move GM forward by being more sensitive to customer experiences, especially online.  Now that Mr. Wagoner is gone, let&#8217;s take a look at GM&#8217;s progress. Here is a review of some of my suggestions and how I [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=134&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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		<item>
		<title>Capturing the spirit of Web 2.0</title>
		<link>http://blog.digsmarter.com/2009/06/08/capturing-the-spirit-of-web-2-0/</link>
		<comments>http://blog.digsmarter.com/2009/06/08/capturing-the-spirit-of-web-2-0/#comments</comments>
		<pubDate>Mon, 08 Jun 2009 20:23:18 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Mobile computing]]></category>
		<category><![CDATA[PC/computing]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[adaptive interfaces]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[Digg]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[marketing research]]></category>
		<category><![CDATA[polite interfaces]]></category>
		<category><![CDATA[Spirit of Web 2.0]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[UI]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[user interface]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[website]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=111</guid>
		<description><![CDATA[The new world order? As I head off to this year&#8217;s national UPA (Usability Professionals Association) conference in Portland, I got to thinking about all of the hype around Web 2.0 and how it is changing EVERYTHING. As the above tag cloud illustrates, Web 2.0 can be defined in a number of ways and can [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=111&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2009/06/08/capturing-the-spirit-of-web-2-0/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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			<media:title type="html">Tag cloud for Web 2.0</media:title>
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		<item>
		<title>Letter to GM: it&#8217;s time to get serious about the user experience</title>
		<link>http://blog.digsmarter.com/2008/12/03/letter-to-gm-its-time-to-get-serious-about-the-user-experience/</link>
		<comments>http://blog.digsmarter.com/2008/12/03/letter-to-gm-its-time-to-get-serious-about-the-user-experience/#comments</comments>
		<pubDate>Wed, 03 Dec 2008 18:58:22 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Products]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[Allan Mullally]]></category>
		<category><![CDATA[Auto bailout]]></category>
		<category><![CDATA[Automaker Bailout]]></category>
		<category><![CDATA[Automaker CEOs]]></category>
		<category><![CDATA[Bailouts]]></category>
		<category><![CDATA[Big Three]]></category>
		<category><![CDATA[Big Three Bailout]]></category>
		<category><![CDATA[Business News]]></category>
		<category><![CDATA[Car Industry Bailout]]></category>
		<category><![CDATA[cars]]></category>
		<category><![CDATA[CEO of GM]]></category>
		<category><![CDATA[Chief Experience Officer]]></category>
		<category><![CDATA[Chrysler]]></category>
		<category><![CDATA[Chrysler Bailout]]></category>
		<category><![CDATA[Detroit bailout]]></category>
		<category><![CDATA[different kind of company. different kind of car.]]></category>
		<category><![CDATA[Ford]]></category>
		<category><![CDATA[Ford Bailout]]></category>
		<category><![CDATA[General Motors]]></category>
		<category><![CDATA[GM]]></category>
		<category><![CDATA[GM Bailout]]></category>
		<category><![CDATA[Hal Riney]]></category>
		<category><![CDATA[letter to General Motors]]></category>
		<category><![CDATA[Opel GT]]></category>
		<category><![CDATA[Opel Insignia]]></category>
		<category><![CDATA[Plastics]]></category>
		<category><![CDATA[Rick Wagoner]]></category>
		<category><![CDATA[Robert Nardelli]]></category>
		<category><![CDATA[Saturn]]></category>
		<category><![CDATA[Saturn Aura]]></category>
		<category><![CDATA[The Graduate]]></category>
		<category><![CDATA[trucks]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[Vauxhall]]></category>
		<category><![CDATA[who killed the electric car?]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=86</guid>
		<description><![CDATA[  Rick Wagoner General Motors 300 Renaissance Center Detroit, MI 48265 cc: Allan Mullally, CEO Ford; Robert Nardelli, CEO Chrysler Dear Mr. Wagoner, By now you are probably tired of hearing every so called &#8220;expert&#8221; who has studied, analyzed or written about the auto industry &#8211; or simply driven a car &#8212; give you advice on how to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=86&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2008/12/03/letter-to-gm-its-time-to-get-serious-about-the-user-experience/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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			<media:title type="html">General Motors logo</media:title>
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		<item>
		<title>Note to Apple: iPhone copy and paste is not a &#8220;feature&#8221; it is a business</title>
		<link>http://blog.digsmarter.com/2008/09/26/note-to-apple-iphone-copy-and-paste-is-not-a-feature-it-is-a-business/</link>
		<comments>http://blog.digsmarter.com/2008/09/26/note-to-apple-iphone-copy-and-paste-is-not-a-feature-it-is-a-business/#comments</comments>
		<pubDate>Fri, 26 Sep 2008 16:22:53 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Mobile computing]]></category>
		<category><![CDATA[Products]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[BlackBerry]]></category>
		<category><![CDATA[BlackBerry Flip 8220]]></category>
		<category><![CDATA[copy and paste]]></category>
		<category><![CDATA[handheld]]></category>
		<category><![CDATA[iCopy]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[iPhone 3G]]></category>
		<category><![CDATA[iPhone copy and paste]]></category>
		<category><![CDATA[iPhone cut and paste]]></category>
		<category><![CDATA[iPhone SDK]]></category>
		<category><![CDATA[MagicPad]]></category>
		<category><![CDATA[Open source]]></category>
		<category><![CDATA[OpenClip]]></category>
		<category><![CDATA[smart phone]]></category>
		<category><![CDATA[UI]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=37</guid>
		<description><![CDATA[There is no question that the iPhone has revolutionized the smart phone market.  With the recent release of the 3G, Apple has managed to create one of the most pleasurable experiences for users of any electronic device while being responsive to issues from users re: the first generation iPhone (at least re: GPS).  However, I&#8217;m still [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=37&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2008/09/26/note-to-apple-iphone-copy-and-paste-is-not-a-feature-it-is-a-business/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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			<media:title type="html">iPhone copy and paste</media:title>
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		<media:content url="http://img.youtube.com/vi/fiVbx0HJZT4/2.jpg" medium="image" />

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	</item>
		<item>
		<title>It&#8217;s not that you&#8217;re painting the wrong picture, it&#8217;s the frame</title>
		<link>http://blog.digsmarter.com/2008/04/11/its-not-that-youre-painting-the-wrong-picture-its-the-frame/</link>
		<comments>http://blog.digsmarter.com/2008/04/11/its-not-that-youre-painting-the-wrong-picture-its-the-frame/#comments</comments>
		<pubDate>Fri, 11 Apr 2008 16:44:31 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[Frames]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=34</guid>
		<description><![CDATA[I&#8217;ve been doing some research for an article I&#8217;m writing about the importance of breaking down the barriers that exist between user experience practitioners and marketing researchers, and I&#8217;ve come to  an important realization.  As much as the experts rail on about the importance of making &#8220;customer experience&#8221; a core competency within organizations, things are not [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=34&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2008/04/11/its-not-that-youre-painting-the-wrong-picture-its-the-frame/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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		<title>VW iPod adapter: Why won&#8217;t it just work the way I want it to?</title>
		<link>http://blog.digsmarter.com/2008/03/31/why-wont-it-just-work-they-i-want-it-to/</link>
		<comments>http://blog.digsmarter.com/2008/03/31/why-wont-it-just-work-they-i-want-it-to/#comments</comments>
		<pubDate>Mon, 31 Mar 2008 20:48:39 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Products]]></category>
		<category><![CDATA[Software applications]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[car audio]]></category>
		<category><![CDATA[iPod]]></category>
		<category><![CDATA[product]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[VW]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=33</guid>
		<description><![CDATA[This pretty much sums up a lot of users&#8217; frustration with product/web usability.  You gotta wonder: why aren&#8217;t these guys talking to each other or to us?    (Thanks imagechan.com for the digg post) When I came across this cartoon I couldn&#8217;t help thinking of the iPod adapter in my 2008 VW Passat.  After years [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=33&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2008/03/31/why-wont-it-just-work-they-i-want-it-to/feed/</wfw:commentRss>
		<slash:comments>64</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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		<title>You gotta hand it to Apple: gesture-based &#8220;soft&#8221; interfaces are coming to a PC near you</title>
		<link>http://blog.digsmarter.com/2008/03/27/you-gotta-hand-it-to-apple-gesture-based-interfaces-are-coming/</link>
		<comments>http://blog.digsmarter.com/2008/03/27/you-gotta-hand-it-to-apple-gesture-based-interfaces-are-coming/#comments</comments>
		<pubDate>Thu, 27 Mar 2008 20:52:53 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Mobile computing]]></category>
		<category><![CDATA[PC/computing]]></category>
		<category><![CDATA[Software applications]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[CNN]]></category>
		<category><![CDATA[gesture recognition]]></category>
		<category><![CDATA[gesture-based interface]]></category>
		<category><![CDATA[interactive surfaces]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Multi-touch]]></category>
		<category><![CDATA[multi-touch screen]]></category>
		<category><![CDATA[PC]]></category>
		<category><![CDATA[soft machine]]></category>
		<category><![CDATA[software application]]></category>
		<category><![CDATA[touch screen]]></category>
		<category><![CDATA[touch tablet]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[user interface]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=32</guid>
		<description><![CDATA[Gesture-based interfaces are looking like the next new thing.  One of the key features that iPhone aficianados love to show their friends is the multi-touch feature that allows them pinch their fingers or expand them to scroll and manipulate images on the screen.   And, companies like Sony Ericsson, Samsung, LG, and Motorola are coming out with a number of  [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=32&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2008/03/27/you-gotta-hand-it-to-apple-gesture-based-interfaces-are-coming/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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		<title>A case for changing the CD case, not</title>
		<link>http://blog.digsmarter.com/2008/03/17/a-case-for-changing-the-cd-case-not/</link>
		<comments>http://blog.digsmarter.com/2008/03/17/a-case-for-changing-the-cd-case-not/#comments</comments>
		<pubDate>Mon, 17 Mar 2008 20:33:28 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Products]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[Tibor Kalman]]></category>
		<category><![CDATA[CD case]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=11</guid>
		<description><![CDATA[Okay.  Enough is enough.  With all the innovations in packaging and so called greening of upscale products I still can&#8217;t believe I am purchasing music CDs in the same plastic jewel box used since I first got those early Pixies and Nirvana CDs in the &#8220;new&#8221; format.    (photo: gearfuse.com)  Around that time I was [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=11&subd=digsmarter&ref=&feed=1" />]]></description>
		<wfw:commentRss>http://blog.digsmarter.com/2008/03/17/a-case-for-changing-the-cd-case-not/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
		</media:content>

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