http://blog.digsmarter.com Insights into the user experience Thu, 09 Jul 2009 14:45:32 +0000 http://wordpress.com/ en hourly 1 http://www.gravatar.com/blavatar/382c0a38315a9832fd4ad233a067c62d?s=96&d=http://s2.wp.com/i/buttonw-com.png http://blog.digsmarter.com http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/ http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/#comments Mon, 22 Jun 2009 16:03:55 +0000 David Kozatch http://blog.digsmarter.com/?p=148 ]]> http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/feed/ 0 dkozatch The Giving Tree by Shel Silverstein http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/ http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/#comments Thu, 18 Jun 2009 23:54:05 +0000 David Kozatch http://blog.digsmarter.com/?p=134 ]]> http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/feed/ 0 dkozatch GM meltdown http://blog.digsmarter.com/2008/03/22/why-starbucks-is-like-the-beatles-and-its-tough-to-put-the-lightening-back-in-the-bottle/ http://blog.digsmarter.com/2008/03/22/why-starbucks-is-like-the-beatles-and-its-tough-to-put-the-lightening-back-in-the-bottle/#comments Sat, 22 Mar 2008 13:49:38 +0000 David Kozatch http://digsmarter.wordpress.com/?p=31 ]]> http://blog.digsmarter.com/2008/03/22/why-starbucks-is-like-the-beatles-and-its-tough-to-put-the-lightening-back-in-the-bottle/feed/ 0 dkozatch