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	<title>Can you dig it? &#187; Web Design</title>
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		<title>Can you dig it? &#187; Web Design</title>
		<link>http://blog.digsmarter.com</link>
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		<title>Reasons to be grateful: &#8220;random acts of generosity&#8221; for ecommerce</title>
		<link>http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/</link>
		<comments>http://blog.digsmarter.com/2009/06/22/reasons-to-be-grateful-random-acts-of-generosity-for-ecommerce/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 16:03:55 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[Consumed]]></category>
		<category><![CDATA[Cracker Jacks]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[generosity]]></category>
		<category><![CDATA[Hyatt Gold Passport]]></category>
		<category><![CDATA[Hyatt marketing]]></category>
		<category><![CDATA[Jeff Zidell]]></category>
		<category><![CDATA[loyalty programs]]></category>
		<category><![CDATA[New York Times Magazine]]></category>
		<category><![CDATA[online interface]]></category>
		<category><![CDATA[random acts of generosity]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=148</guid>
		<description><![CDATA[Interesting article in Sunday&#8217;s New York Times Magazine about Hyatt&#8217;s new &#8220;random acts of generosity&#8221; marketing approach:  by offering their guests random freebies like free massages and drinks during their stay, Hyatt hopes to win over grateful customers and keep them loyal.  From the article &#8230;
 
 
&#8220;Jeff Zidell, the vice president who oversees Hyatt’s [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=148&subd=digsmarter&ref=&feed=1" />]]></description>
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			<media:title type="html">dkozatch</media:title>
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		<title>Update re: GM: a customer experience scorecard</title>
		<link>http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/</link>
		<comments>http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/#comments</comments>
		<pubDate>Thu, 18 Jun 2009 23:54:05 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Popular Culture]]></category>
		<category><![CDATA[Products]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Edward Whitacre]]></category>
		<category><![CDATA[Fritz Henderson]]></category>
		<category><![CDATA[General Motors customer website]]></category>
		<category><![CDATA[GM]]></category>
		<category><![CDATA[GM Bailout]]></category>
		<category><![CDATA[GM bankruptcy]]></category>
		<category><![CDATA[GM Facebook page]]></category>
		<category><![CDATA[GM reinvention TV ad]]></category>
		<category><![CDATA[GM restructuring website]]></category>
		<category><![CDATA[gmreinvention.com]]></category>
		<category><![CDATA[Opel]]></category>
		<category><![CDATA[reinvention]]></category>
		<category><![CDATA[Rick Wagoner]]></category>
		<category><![CDATA[Starbucks idea site]]></category>
		<category><![CDATA[taxpayers]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[Vauxhall]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=134</guid>
		<description><![CDATA[Last December, I posted a letter to then GM CEO Rick Wagoner with some advice on how to move GM forward by being more sensitive to customer experiences, especially online.  Now that Mr. Wagoner is gone, let&#8217;s take a look at GM&#8217;s progress.

Here is a review of some of my suggestions and how I might [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=134&subd=digsmarter&ref=&feed=1" />]]></description>
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			<media:title type="html">dkozatch</media:title>
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		<title>Capturing the spirit of Web 2.0</title>
		<link>http://blog.digsmarter.com/2009/06/08/capturing-the-spirit-of-web-2-0/</link>
		<comments>http://blog.digsmarter.com/2009/06/08/capturing-the-spirit-of-web-2-0/#comments</comments>
		<pubDate>Mon, 08 Jun 2009 20:23:18 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[Mobile computing]]></category>
		<category><![CDATA[PC/computing]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[adaptive interfaces]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[Digg]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[marketing research]]></category>
		<category><![CDATA[polite interfaces]]></category>
		<category><![CDATA[Spirit of Web 2.0]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[UI]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[user interface]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[website]]></category>

		<guid isPermaLink="false">http://blog.digsmarter.com/?p=111</guid>
		<description><![CDATA[The new world order?

As I head off to this year&#8217;s national UPA (Usability Professionals Association) conference in Portland, I got to thinking about all of the hype around Web 2.0 and how it is changing EVERYTHING.
As the above tag cloud illustrates, Web 2.0 can be defined in a number of ways and can be pretty [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=111&subd=digsmarter&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">dkozatch</media:title>
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			<media:title type="html">Tag cloud for Web 2.0</media:title>
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		<title>It&#8217;s not that you&#8217;re painting the wrong picture, it&#8217;s the frame</title>
		<link>http://blog.digsmarter.com/2008/04/11/its-not-that-youre-painting-the-wrong-picture-its-the-frame/</link>
		<comments>http://blog.digsmarter.com/2008/04/11/its-not-that-youre-painting-the-wrong-picture-its-the-frame/#comments</comments>
		<pubDate>Fri, 11 Apr 2008 16:44:31 +0000</pubDate>
		<dc:creator>David Kozatch</dc:creator>
				<category><![CDATA[UX]]></category>
		<category><![CDATA[Web Design]]></category>
		<category><![CDATA[Web Sites]]></category>
		<category><![CDATA[Frames]]></category>
		<category><![CDATA[usability]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://digsmarter.wordpress.com/?p=34</guid>
		<description><![CDATA[I&#8217;ve been doing some research for an article I&#8217;m writing about the importance of breaking down the barriers that exist between user experience practitioners and marketing researchers, and I&#8217;ve come to  an important realization. 

As much as the experts rail on about the importance of making &#8220;customer experience&#8221; a core competency within organizations, things are not going [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.digsmarter.com&blog=3142497&post=34&subd=digsmarter&ref=&feed=1" />]]></description>
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