http://blog.digsmarter.com Insights into the user experience Thu, 09 Jul 2009 14:45:32 +0000 http://wordpress.com/ en hourly 1 http://www.gravatar.com/blavatar/382c0a38315a9832fd4ad233a067c62d?s=96&d=http://s2.wp.com/i/buttonw-com.png http://blog.digsmarter.com http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/ http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/#comments Thu, 18 Jun 2009 23:54:05 +0000 David Kozatch http://blog.digsmarter.com/?p=134 ]]> http://blog.digsmarter.com/2009/06/18/update-re-gm-a-customer-experience-scorecard/feed/ 0 dkozatch GM meltdown http://blog.digsmarter.com/2008/03/22/why-starbucks-is-like-the-beatles-and-its-tough-to-put-the-lightening-back-in-the-bottle/ http://blog.digsmarter.com/2008/03/22/why-starbucks-is-like-the-beatles-and-its-tough-to-put-the-lightening-back-in-the-bottle/#comments Sat, 22 Mar 2008 13:49:38 +0000 David Kozatch http://digsmarter.wordpress.com/?p=31 ]]> http://blog.digsmarter.com/2008/03/22/why-starbucks-is-like-the-beatles-and-its-tough-to-put-the-lightening-back-in-the-bottle/feed/ 0 dkozatch http://blog.digsmarter.com/2008/03/13/be-kind-rewind-reminds-us-why-we-love-the-movies/ http://blog.digsmarter.com/2008/03/13/be-kind-rewind-reminds-us-why-we-love-the-movies/#comments Thu, 13 Mar 2008 00:51:34 +0000 David Kozatch http://digsmarter.wordpress.com/?p=5 ]]> http://blog.digsmarter.com/2008/03/13/be-kind-rewind-reminds-us-why-we-love-the-movies/feed/ 1 dkozatch